SudaV Automations
SudaV Automations
SudaV Automations is an independent ServiceNow and ITSM advisory practice led by Vignesh K, built for organisations that need their operations stable, governed, and genuinely reliable — not just documented.
I'm an IT Operations and Service Delivery leader with 25 years across enterprise IT infrastructure and operations. I specialise in keeping large, complex environments stable and well-run: strengthening IT service management, improving operational processes, and holding services to a high standard of quality and reliability.
Much of my work sits at the intersection of operations, service delivery, and the stakeholder relationships that keep both running smoothly. I work hands-on with ServiceNow and the wider ITSM landscape, and stay current with how AI and automation are reshaping IT operations.
Alongside my main role, I run SudaV Automations — a small independent practice offering focused, remotely-delivered ServiceNow and ITSM advisory, as fixed-scope engagements on agile, committed timelines, for organisations looking to improve their operations.
Currently open to IT Operations Manager and Service Delivery Manager opportunities. Always happy to connect.
A record of where the work has concentrated across a 25-year career in enterprise IT.
Managed IT operations and service delivery for large enterprise environments.
Drove improvements in ITSM processes, service quality, and operational governance.
Worked extensively with ServiceNow and ITSM tooling to support reliable, well-governed operations.
Partnered with business and technical stakeholders to align IT services with organisational needs.
Each engagement is scoped like a change request — clear in intent, bounded in time, and closed out against a defined outcome.
Platform and process guidance for teams running or standing up ServiceNow — configuration review, workflow design, and practical recommendations grounded in operations, not theory.
Incident, problem, and change management reviewed against how the environment actually behaves — tightening process gaps that quietly erode service quality.
Operational governance structures, service quality standards, and stakeholder alignment — built to hold up once the advisory engagement ends.
A practical read on where AI and automation genuinely fit into IT operations today, and what needs to be true operationally before adopting them.
SudaV Automations runs as a small, deliberately independent practice — every engagement is delivered directly by Vignesh, remotely, on agile working methods.
Every engagement starts with a clearly defined scope, so there's no drift once the work begins.
Agile, time-boxed delivery with a timeline agreed before day one — and held to.
You work directly with Vignesh throughout — no handoffs, no account layers in between.
Whether it's a fixed-scope advisory engagement or a conversation about IT Operations Manager and Service Delivery Manager roles — always happy to connect.
Fill this in and it lands directly in Vignesh’s inbox — no account or login needed on your end.